RETURN
We have a 30-day Free return policy, which means you have 30 days after receiving your item to request a return.
Return Shipping Fee
No cost, Free Return
Cancellation
We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out.
Returns & Exchanges
Returns (if applicable: Product is damaged or dysfunctional)
We accept return of products damaged or dysfunctional. Customers have the right to apply for a return within 30 days after receive your parcel.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Refunds (if applicable: Product is damaged or dysfunctional)
Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable: Product is damaged or dysfunctional)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at support@unicpuffin.com.
Please contact our Customer service at support@unicpuffin.com to get the return address.
Please find below an overview of our most frequently asked questions regarding the return policy with the answer. Is your question not in below list? Feel free to contact us at support@unicpuffin.com
How do I place a return or exchange?
We're sorry you didn't love your Unicpuffin. Please reach out to support@unicpuffin.com with your order number and the products you'd like to exchange or return, and we'll give you more information.
What is the restocking fee?
No restocking fee
Does the cancellation cost anything?
No, it isn't. You can send any cancellation requests via email to us support@unicpuffin.com
What should I do if I receive the wrong product?
If you received a product different from the one that you ordered, sorry about that! Please contact us at support@unicpuffin.com and we’ll be sure to get you the Unicpuffin you ordered!
Please note! If you have received a faulty product, it is important that you send an e-mail to support@unicpuffin.com before returning your order.
We will then be able to help you with the returns procedure and find an appropriate solution.
NOTE: If your order has not been purchased via www.unicpuffin.com the return policy applied of the shop where you did purchase the product.
What’s your return process if I’m not happy with the product?
Yes, within 30 days after receiving your package. Here are your packing instructions:
- Securely pack the items in a box.
- Affix the mailing label squarely onto the address side of the parcel, covering up any previous delivery address and barcode without overlapping any adjacent side.
- Use the address listed and affix the appropriate amount of postage.
- Ship package from your nearest post office or shipping company of your choice.
If you did not receive a return label, please send an e-mail to support@unicpuffin.com
Please note! If you have received a faulty product, it is important that you send an e-mail to support@unicpuffin.com before returning your order.
We will then be able to help you with the returns procedure and find an appropriate solution.
Email Address:
support@unicpuffin.com
Telephone number:
+212611487997