1. How Do I Place My Order?
Simply choose your style on the product page then click the “Add To Cart” button and follow the simple steps to complete your order.
We’ll prepare your order and let you know when it's on its way!
2. How Long Will It Take To Ship My Order?
On average, your items need 1 - 3 business day(s) to be prepared. They will be packed and proceed to be shipped after that.
The actual shipping time and delivery date may vary depending on the local postal service in your area. Orders may arrive approximately 5 - 8 business day(s) after being shipped.
3. My Tracking Number Isn’t Working
Tracking numbers can take 1-2 days to appear in the shipping carrier's system. Occasionally, the shipping carrier can lose an order. If the tracking number is still not working within a few days, please contact the shipping carrier.
4. I Need Help With A Late Order
If your order has not arrived after 10 business days, please contact our team, we are happy to assist.
5. What Happens If My Package Is Lost Or Stolen?
In the very rare and unlikely event of a lost package or damaged item don't worry! All you need to do is email us with your order number at support@unicpuffin.com and we will reply in 24 hours address the specific issue and get it resolved quickly!
For damaged goods, please email us and include photographs of the damage. thank you!
6. Can I Change My Shipping Address?
A - If you made a mistake with your shipping details email us with your order number and new shipping address to be delivered to. The more information you give our support, the sooner they can try and update your shipping information.
If your order had already shipped we'd recommend reaching out to the shipping carrier to have your package intercepted and redirected to the correct address.
7. Is shipping FREE?
Yes, shipping is Free.
8. Which currency will I be charged in?
We process all orders in USD
9. When Will My Card Be Charged?
Just after your order has been successfully placed.
10. How Secure Is My Personal Information?
We adhere to the highest industry standards to protect your personal information when you checkout and finalize your purchase.
Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is highly reputable and widely used for processing online payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.